FUGAR...QUALITY WITHOUT COMPROMISES

A company that combines production, sales and training under one trademark focusing on quality as the overriding value; a certified partner which is always attentive to the needs of the small businessman.
This is because the service to the clientele today represents the key to success. "Today it's necessary to develop the individual's potential by involving him in a team effort. Targets are reached and success is achieved only if the company is driven by a united team. Our major investment regards the development of human resources."
This is the fundamental approach that Andrea Cinelli, managing director and general manager of Fugar Produzione Spa, wished to highlight in his presentation of the company. "I've tried and I still try to create a work mentality that is based on mutual trust and on a sense of belonging to the Fugar organization. For this eagerness for involvement and satisfaction that we ore looking for to be fell by the entire company, and also taking account of the pressing need for safety that today characterizes the food sector, Fugar invests many resources in staff training"."If a product – continues Cinelli - has become o generally accepted value, today's market demands something more, to offer also a service of quality". What are the points of strength that make a craft producer choose you? Assistance and training are fundamental aspects of our company.
We don't only produce and sell products, but both through the Arte Dolce school and through our staff we also offer appropriate professional training.
We look for business partners who understand our company philosophy, who respond to our enthusiasm and who, like us, are engaged in the constant search far quality.
It's essential to have the courage to purchase the highest quality guaranteed and certified raw materials, sustaining higher prices in order to obtain good results.
Quality does not envisage compromises, but constant research and monitoring.
Today we conform to the new ISO 900l:2000 standard, and we certify all the phases in our processes in order to assure our clientele consistent excellent results.
How do you help the customer to appreciate the quality and professionalism of your work?
We advise them to always pay maximum attention to the ingredients shown on the labels of the semi-finished products.
A careful analysis is therefore necessary, highlighting the presence of quality raw materials and their position on the label.
What makes a good confectioner and ice-cream maker today?
The danger for many craft producers today is to show a lack of humility, and therefore to cease to face challenges and to grow professionally.
For this reason, Fugar undertakes to always offer a quality product combined with training. In order to get out of the much-discussed craft industry crisis, it's necessary to focus on absolute quality, on the exclusive nature of the product made. But this is not enough: today it's important to know how to present and sell your specialty, properly informing and involving the final consumer.
Do you also operate abroad? How important are exports?
We have never invested or pushed our product abroad, nor do we take part in foreign trade fairs; nevertheless, exports in fact represent around 20-25% of our turnover.